Live Arrival GuaranteeAll frogs and tadpoles are shipped via Priority Overnight Mail via FedEx. They will be packaged according to the season and temperatures with either a heat pack or a cooling pack and all will have a cryopack.
We will only cover a live arrival guarantee when the following are true:
- The package is picked up within 1 hour of arrival.
- If there is a DOA the customer must notify me immediately, within 1 hour of arrival, either via text/phone 262-716-2961 or email Lsakalowski@gmail.com along with clear photos.
- The Temperature of the shipment is 35°-90° Farenheit.
- Photos must also be sent to either my phone or email listed above.
I am not responsible for any shipping costs.